Important Information
Policies
To help make your stay at The Berkley, Orlando in Kissimmee as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies to help plan a smooth and informed stay.
- Check-In & Check-Out
Check-in is generally available from the late afternoon, allowing time for thorough suite preparation. Check-out is scheduled for late morning to accommodate incoming guests. Early arrivals or late departures may be limited based on availability.
- Minimum Age & Identification
The primary guest must meet the minimum age requirement at check-in. A valid, government-issued photo ID is required for all reservations.
- Security Deposit
A refundable security deposit may be collected at check-in to cover incidental charges or damages during the stay. The deposit is typically released after departure, subject to inspection.
- Smoking Policy
All suites and indoor areas are non-smoking. Smoking is permitted only in designated outdoor areas. Violations may result in additional cleaning fees.
- Pet Policy
Pets are not permitted at the resort. Service animals are accepted in accordance with applicable regulations.
- Cancellation Policy
Cancellation terms vary depending on the rate plan selected at the time of booking. Guests are advised to review cancellation conditions carefully before confirming their reservation.